Call Center Employees Typically Work Off-the-Clock and Denied Overtime Pay – Los Angeles Wage & Hour Claims Attorneys Blumenthal, Nordrehaug & Bhowmik

by Norman B. Blumenthal on December 19, 2012

Overworked, underpaid, and typically denied overtime pay.

  Call center employees often are forced to work off the clock.  Essentially denying these employees pay for all their hours worked.  It also denies them overtime pay because their regular hours are thus under counted.  Both situations are violations of California Labor laws as well as the Fair Labor Standards Act (FLSA).

“Employees who work for a call center, which under the FLSA Fact Sheet is a central customer service operation where agents handle telephone calls for their company or on behalf of a client, routinely are required to perform tasks before and after their shift for no pay,” explained Blumenthal, Nordrehaug & Bhowmik’s founding partner Norman Blumenthal.  Some of these tasks include:

  • Starting, booting up, and preparing your computer;
  • Downloading and opening work instructions;
  • Downloading and opening computer applications and programs;
  • Writing and answering work emails, and
  • Other essential tasks to prepare for phone calls.

Under the FLSA, employees who do not hold executive, administrative, or professional positions are non-exempt employees entitled to pay for all hours worked.  These non-exempt employees are entitled to overtime pay at the rate of 1.5 times the employee’s regular pay rate for all hours worked over 8 in a day, or 40 in a week.  Under California’s labor laws, a non-exempt employee is also entitled to overtime pay for the first eight hours worked on the seventh consecutive day worked in a single workweek, and double pay for any hours worked beyond twelve in a single workday or eight on the seventh consecutive day.

If you are a call center employee who believes you have not been paid for all your hours worked or denied overtime pay, call an experienced Los Angeles labor attorney today at Blumenthal, Nordrehaug & Bhowmik at (310) 981-3918.  Blumenthal, Nordrehaug & Bhowmik is a California employment law firm with offices located in San Diego, San Francisco and Los Angeles. The firm dedicates its practice to contingency fee employment law work for issues involving misclassification as a salaried worker exempt from overtime, failure to pay vacation wages, misclassification as an independent contractor, off-the-clock work, wrongful termination, discrimination and other California labor laws.

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